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We are here to assist you with any inquiries or custom projects you have in mind. Your satisfaction is our priority, and we look forward to hearing from you soon!
Frequently Asked Questions
How can I contact Frosted Timber Co?
You can reach us through our contact form on the website, or by emailing us directly at [email protected]. We aim to respond within 24 hours.
What is your return policy?
Our return policy allows for returns within 30 days of purchase. Items must be unused and in original packaging. Please contact us for return instructions and to initiate the process.
Do you offer custom designs?
Yes, we specialize in custom designs tailored to your needs and preferences.
What materials do you use?
We use high-quality, sustainable materials including responsibly sourced wood and glass to ensure durability and aesthetic appeal in all our products.
How long does shipping take?
Shipping typically takes 5-7 business days within the continental United States. For international orders, please allow additional time based on your location and customs processing.
Contact Us for Inquiries
At Frosted Timber Co, we value your feedback and inquiries. Our dedicated customer service team is here to assist you with any questions regarding our custom wood and glass products. Whether you need help with an order or have a specific project in mind, we are just a message away!
Key Highlights
- Prompt responses to all inquiries and requests for information.
- Personalized assistance tailored to your specific needs and projects.
- Expert guidance on our range of custom wood and glass offerings.
We believe in building strong relationships with our customers. Your satisfaction is our priority, and we strive to provide exceptional service. Feel free to reach out to us via email or phone, and we will ensure that your experience with Frosted Timber Co is seamless and enjoyable. We look forward to hearing from you!
Connect with us today to discuss your ideas and projects. Our team is eager to help you create something special.